YOUR REVIEW WINS A PRIZE
Terms and Conditions of the “Your Review Wins a Prize” campaign organized by Líbere Hospitality, S.L.
ORGANIZING COMPANY
Líbere Hospitality, S.L. (hereinafter, the “Organizer”), with Tax ID (NIF) B 95953683 and registered address at C/Buenos Aires 12, 48001 Bilbao, Bizkaia, organizes, on the dates indicated, the draw “Your Review Wins a Prize” (hereinafter, the “Draw”), in accordance with the conditions set forth in these Terms and Conditions.
1. PROMOTION PERIOD
The participation period for the Draw will run from August 10, 2025, until September 30, 2025. No participation requests will be accepted outside this period.
2. PARTICIPATION IN THE DRAW
2.1 Users who complete the post-stay survey after having stayed in one of the establishments managed by Líbere and have rated their stay with a score of 8 or higher will be eligible to participate in the Draw.
2.2 To participate in the Draw:
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The post-stay survey must have been completed with a rating of 8 or higher, or the guest must have received the email inviting them to rate their stay during their stay.
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Participants must comply with the instructions indicated on the last page of the post-stay survey acknowledgment email sent to the guest. This means: (i) leaving a positive review on Google or Tripadvisor about their stay, and (ii) completing the participation form included on the last page of the survey.
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In the case of B48 Oviedo Ópera, having received the email and completing the review in the indicated channel.
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Being at least 18 years old.
2.3 Each participant may only be eligible for one prize.
2.4 Legal entities, individuals employed or professionally associated with the Organizer, those directly or indirectly involved in organizing the Draw, employees and/or collaborators of the Organizer or third-party companies, as well as their first-degree relatives by blood or marriage, may not participate in the Draw.
2.5 Participation in the Draw implies the express and unconditional acceptance of these Terms and Conditions. Failure to comply with any section will result in immediate disqualification.
2.6 These Terms are available to interested parties at: https://www.staylibere.com/es/bases-sorteo. This link will be included in the post-stay survey acknowledgment email sent to the guest.
3. PRIZE
The prize consists of a €180 voucher which will be paid into the winner’s bank account, subject to the following conditions:
The voucher may only be applied to reservations made at https://www.staylibere.com/es in any Líbere property, for accommodation only and under the “Non-Refundable rate” option. The voucher only covers overnight stays; it does not include half-board, full-board, or any other services beyond one night’s accommodation.
The reservation can be made until June 30, 2026 (inclusive), excluding national and/or local holidays, as well as the high season months of June, July, and August.
Once the Organizer contacts the winner by email to inform them of their win, the winner must provide the date and property where they wish to book and await written confirmation from the Organizer. After confirmation, the winner must book online/by phone under the “Non-Refundable rate” and pay the full reservation amount.
Once the reservation is completed, the winner must send the booking confirmation to marketing@liberehospitality.com, along with their bank account details. Within a maximum of 30 calendar days from the receipt of this email, the winner will receive the €180 prize in the indicated bank account.
The prize may be redeemed until June 30, 2026, excluding national/local holidays and the high season months of June, July, and August.
If national or regional authorities impose restrictions that prevent the winner from enjoying the prize within these dates, a new date will be agreed upon between the winner and the Organizer.
The Organizer accepts no responsibility for travel or transportation arrangements for the winner or their guest to enjoy the prize.
The prize does not include travel or transportation expenses, nor any additional expenses during the stay.
The Organizer reserves the right to substitute the prize for another of similar characteristics and equal or greater value. The prize is personal and non-transferable and may not be exchanged for cash.
4. DRAW PROCESS
4.1 Date of the Draw: October 6, 2025, at 12:30 pm, at the Organizer’s head office.
4.2 Mechanics:
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All eligible participants will be listed in a spreadsheet and assigned a participation number.
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A random draw will select 1 winner and 2 alternates.
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The winner’s and alternates’ names will be published at https://www.staylibere.com/es/bases-sorteo. This link will be accessible via the acknowledgment email sent after completing the post-stay survey and will remain active for 72 hours after the Draw.
4.3 Winner Notification:
The winner will be notified at the same email address used to send the post-stay survey. Notification will be sent on October 6, 2025.
The winner must expressly accept the prize within 7 calendar days of receiving the notification, by sending an acceptance email to marketing@staylibere.com.
If the Organizer does not receive this acceptance email (and, where applicable, the signed tax certification) within the indicated timeframe, the prize will pass to the next alternate.
If it is not possible to contact the winner or alternates within the established period, the prize may be declared void and remain with the Organizer.
The winner may decline the prize but may not exchange it for another or for cash.
5. RESERVATIONS AND LIMITATIONS
5.1 The Organizer accepts no responsibility for errors in participant-provided data that prevent identification, prize communication, or delivery.
5.2 The prize is personal and non-transferable.
5.3 The Organizer reserves the right to make changes for the proper completion of the Draw when justified or due to force majeure.
5.4 The Organizer reserves the right to modify or cancel the Draw due to circumstances beyond their control.
5.5 The Organizer reserves the right to exclude participants who fail to comply with these Terms, resulting in loss of participant rights.
6. IMAGE RIGHTS
6.1 By participating, the winner authorizes the Organizer to reproduce, use, and publicize their name, surname, address, information provided regarding the promotion, and image (if applicable) in any advertising and/or promotional activity related to this Draw and/or the Organizer, in any media (including, but not limited to, Internet use), without granting any right to remuneration or benefit, except for the delivery of the prize as per these Terms.
6.2 The publication of the winner’s name does not grant any right to the prize if the participant fails to meet the remaining conditions in these Terms, in which case the prize will be forfeited.
7. PERSONAL DATA PROTECTION
Data Controller: Líbere Hospitality, S.L., NIF B 95953683, registered address: C/Gran Vía nº2, 8ºD, 48001 Bilbao, Bizkaia.
Purpose & Legal Basis: To manage participation in the Draw and, where applicable, deliver the prize.
Data Processed: Data provided by participants during registration for the Draw, plus any additional data required to fulfill the above purposes.
Recipients: No data will be shared with third parties unless legally required.
International Transfers: The winner’s data may be published on the Organizer’s websites or social networks, which could involve an international transfer to a country without equivalent data protection laws to those in the EU. By participating, entrants consent to this transfer, without prejudice to additional measures the Organizer may take to ensure data security.
Retention: Once the Draw ends, your data will no longer be processed.
Rights: You may exercise your rights of access, rectification, erasure, portability, restriction, and objection, as well as the right not to be subject to decisions based solely on automated processing, by writing to Líbere Hospitality, S.L., C/Gran Vía nº2, 8ºD, 48001 Bilbao, Bizkaia.
8. TAXES
8.1 The prize is subject to applicable tax regulations.
8.2 Any withholdings or tax payments (Personal Income Tax or Corporate Tax) that the Organizer is required to make will be covered by the Organizer. The winner must provide all necessary tax information to enable compliance with legal requirements. The Organizer will email the winner to collect the necessary information.
8.3 The Organizer will provide the winner, within the legally established timeframe, any relevant certificates for withholdings or tax payments made.
8.4 The winner is responsible for fulfilling any personal tax or accounting obligations arising from winning the prize.
8.5 The Organizer may declare the prize void if the winner fails to provide the necessary information for legal and tax compliance.
9. GOVERNING LAW AND JURISDICTION
These Terms are subject to Spanish law. The Organizer and participants submit to the jurisdiction of the courts of Bilbao, expressly waiving any other jurisdiction that may apply, for any dispute arising from the application or interpretation of these Terms.